1800 079 727

HMPS National Service

Contact National Service
Remote support Team
National Service Centre

Key benefits

  • Australian owned, Australian based

    Local service teams in Adelaide, Melbourne, Sydney and Brisbane, supporting machines nationally. When your line stops, you’re talking to people in your own time zone.

  • More uptime

    Faults diagnosed remotely in minutes, and breakdowns prioritised ahead of scheduled work when a line is down.

  • A longer working life

    Our machines are built for a serviceable life beyond 15 years. Wrappers we built in the 1990s are still on agreements with us today.

At HMPS, the aim is simple – to service the entire system at the highest level of performance to maximise your plant uptime and equipment reliability. By using HMPS for your service and maintenance needs we provide you with peace of mind, convenience and maximum uptime of your system.

The service and maintenance of your equipment is as important as the original order. At HMPS we believe that good service cultivates relationships. HMPS has the team and expertise to provide you with top end service and support. We provide you with access to the highest quality and industry relevant advice. From project managers and engineers specialised in particular industry sectors to highly trained and experienced technicians able to provide timely and professional services.

Call our National Service Centre on 1800 079 727  for all of your service, parts or general enquiries. Or alternatively submit a ticket below.

We offer comprehensive services over the entire life cycle of your equipment. From installation, commissioning, personalised customer training, maintenance agreements for the life of your equipment, machine relocations and upgrades.

Our equipment is built to last but should the time come to replace your equipment, contact us to discuss a trade-in on your current equipment to take advantage of our latest innovations. 

Service on call and at your fingertips.

  • Get the best of both worlds – Local service teams providing next day support where available, as well as a 24/7 helpline for remote support.
  • More uptime + More availability = More profitability
  • HMPS for Australia and the world
  • Over 2700 projects installed worldwide
  • HMPSConnect – your IoT solution

Where we are

Adelaide Head office Melbourne Sydney Brisbane
  • AdelaideHead office
  • Melbourne
  • Sydney
  • Brisbane

Local teams in four cities, supporting packaging machinery across Australia and New Zealand.

Service What it covers
Breakdown support 24-hour phone support and remote diagnostics when a line is down.
Service agreements Scheduled servicing, condition reporting and priority on parts.
Spare parts Parts across every group brand, by original manufacturer’s code.
Remote support We see your PLC and HMI, often before a site visit is booked.
Installation & commissioning Typically five to ten working days, with operator and maintenance training.
Training Operator and maintenance training at handover and as a refresher.
Upgrades & retrofits Controls, safety, changeover and new formats on existing machines.
Buy back scheme Trade-in value against a new machine on eligible equipment.

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1800 079 727
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FAQ

Do you service machines you didn’t supply?

Yes. We service third-party stretch wrappers, strappers and case sealers already on site, alongside every brand in the HMPS group. Tell us the make and model when you call and we’ll confirm before booking an engineer.

Where are your service teams based?

We have local service teams in Adelaide, Melbourne, Sydney and Brisbane, supporting machines across Australia and New Zealand. Design and manufacture happen at our Adelaide, Melbourne and Sydney sites, so the engineer attending your site can reach the people who built your machine. 

Can you still get parts for an older machine?

Usually, yes. Parts are identified by the original manufacturer’s code rather than a proprietary number, so most components remain available from the original supplier. We hold spares across the group’s brands and can quote a critical spares package for your machine. 

What does a service agreement include?

Scheduled servicing, a written report on machine condition, priority on parts, and different commercial terms on breakdown work. Agreements are scaled to how hard the line runs, so the right structure depends on your shifts and your machine. Ask us for a proposal alongside your next service. 

Which brands does HMPS service?

HMPS, Propac Industrial, HMPS VIC stretch wrapping including legacy Excell machines, Engi-O fitment liquid fillers and Enmin vibratory equipment — plus third-party wrappers, strappers and case sealers already installed on your floor. 

Can a fault be fixed without a site visit?

Often. Where a remote gateway is fitted, our engineers can see the PLC and HMI within minutes of your call. Faults in the program, a setting or a sensor are usually diagnosed on that call, and frequently resolved before a travel booking is made. 

Can you upgrade a machine rather than replace it?

Often. Control system upgrades, safety upgrades to current category, added automated changeover points and new formats are all routine work on machines already in service. It’s worth asking before you budget for a replacement. 

What happens at installation and commissioning?

Typically five to ten working days on site, including operator and maintenance training. Your machine is Factory Acceptance Tested with your own product before it ships, so commissioning confirms the line rather than discovering it. 

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